I’m a diehard supporter of Baltimore businesses, but not of those businesses that refuse to give me access to a real person directly or though a call-back.
I received this email from OrderUp last Friday:
Here’s the email I just sent:
Hi Rob—By ordering through OrderUp I thought that your firm was more than just an order processor, payment collector. I also didn’t know that I couldn’t actually speak to one of your representatives if there was a problem. I guess I should have ordered directly from American Wings and Pizza as I have in the past.
This is the transcript of my online “keyboard chat” in lieu of a real conversation with someone at OrderUp.
Hello there! How may I help you?
Can you call me at 443-7**-**** about my order?
[LONG PAUSE] Hello?
[LONGER PAUSE] Hello??
Sorry about that Stephen, I’m checking for you right now.
What exactly was the issue you were having?
Your diver, I want to speak with a person about this.
I can have someone call you right back about the driver. it’ll just be a moment if that’s fine.
Do you have an order number so I can let them know what order it’s regarding?
Just a second.
DELIVERY Order #22722247
Thanks, I’ll send in a ticket to have someone call you right back so we can discuss what the issue is.
To confirm, that was for American Wings & Pizza in Baltmore, correct?
Alright, we’ll be contacting you shortly! Take care until then Stephen!
Call this post, “The customer service call that never came.”